Executive Operating Review

June 2026 | RampUp Operations Portfolio

Current State

MDG and T&E remain healthy, but the portfolio is Moderate Risk / Needs Attention on a volume- and backlog-weighted basis — PTP is the primary operational risk, carrying ~94% of demand and the entire aged-90+ backlog.

Largest Risk

PTP Vendor Inquiry concentration drives most backlog exposure — 40% of total demand and 93% of PTP backlog sit in this single queue.

Largest Opportunity

Supplier self-service and AI triage can reduce manual effort by 25–40%.

Decision Needed

Keep leadership focus on PTP transformation — supplier self-service and AI categorization to clear the Vendor Inquiry concentration.

🟡

Moderate Risk

Weighted by volume, backlog & business impact — not a simple average. PTP drives ~94% of demand & the primary backlog concentration.

Executive Scorecard

Current health & 6-month trajectory

Current Health

Moderate Risk

▲ needs attention

Volume- & backlog-weighted; PTP drives the rating

Closure Rate

90.9%

↑ stable

Consistently high throughput

Resolution Time

1.5d

↓ improving

Faster over the last 6 months

Backlog Trend

Stable

↓ easing

Eased after the May surge

Business Units

6

→ steady

Enterprise-wide coverage

Risk Level

Moderate

▲ watch

Concentrated in PTP

Domain Health · Where Should Leadership Focus?

PTP

⚠ Needs Attention

Procurement, Suppliers & Payments

Volume · 6 mo52,240

Open Backlog4,830

Aged 90+3,531

Primary RiskVendor Inquiry concentration.

Recommended ActionApprove supplier self-service & AI triage.

View Details →

MDG

✅ Healthy

Master Data Operations

Volume · 6 mo3,860

Open Backlog184

Aged 90+0

Primary RiskEmail intake quality (76%).

Recommended ActionGuided intake & validation improvements.

View Details →

T&E

✅ Healthy

Travel, Expense & Corporate Cards

Volume · 6 mo1,544

Open Backlog50

Aged 90+1

Primary RiskMonth-end demand peaks.

Recommended ActionMaintain current operating model.

View Details →

Leadership Priorities (30 / 60 / 90 Days)

30 Days

Supplier Self-Service

ObjectiveStand up a supplier self-service portal with status lookup and AI triage.

Business ReasonVendor Inquiry drives 40% of demand and 93% of backlog — a single-queue dependency.

Expected Outcome25–40% reduction in support demand and lower concentration risk.

60 Days

AI Categorization

ObjectiveAuto-categorize and route inbound requests with AI.

Business Reason80%+ of cases arrive untagged and 57% via unstructured email.

Expected OutcomeFaster routing, cleaner data, and reliable executive analytics.

90 Days

Operational Resilience

ObjectiveCross-train specialist queues and expand the knowledge base.

Business ReasonPOIM and AP Help Desk depend on two people each (84–95% of work).

Expected OutcomeResilient, flexible coverage with no single points of failure.

Outcomes at Scale

Business Value Delivered

322K+

Requests Processed

139K+

Supplier Requests Resolved

12K+

Employees Supported

10K+

Master Data Changes Processed

2K+

Travel & Expense Requests Resolved

6

Business Units Supported

AI Insights

Cross-Domain Intelligence

A comparison across MDG, PTP and T&E — where risk is highest, who is improving fastest, where volume and automation upside concentrate, and where leadership should intervene. Detailed metrics live inside each domain tab.

Domain Comparison

Cross-Domain Verdicts

Cross-Domain Insight Cards

Executive Action Center

Recommendations

Prioritized, owner-assigned actions — each backed by supporting evidence. Click any card to drill from recommendation → evidence → assignment group → trend.